FAQs
Shipping Questions:
What shipping methods do you offer for domestic orders?
We offer shipping via USPS and UPS for all domestic orders. Delivery typically takes 5-7 working days.
How do you handle international shipping?
All international shipments are handled by DHL to ensure fast and reliable delivery.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.
What if my order is lost in transit?
If your order appears to be lost in transit, please contact our customer service team with your order details. We will work with the shipping carrier to locate your package or send a replacement if necessary.
Where are items shipped from?
All our items are shipped from our fulfillment center in California, USA.
How are products packaged?
The packaging we use for each product depends on the category, size, shipping service selected and amount of items. Below you will find our main types of packaging:
Apparel
Single items sent with USPS First class are shipped in poly mailer packaging. Single items sent with USPS Priority are shipped in envelopes.
Multiple items are shipped in poly mailer packaging.
Mugs and hats
Mugs and hats are shipped in cardboard boxes. Mug boxes contain polystyrene for
Ordering Questions:
What payment methods do you accept?
We accept all major credit cards and PayPal for your convenience.
Do you accept returns?
Yes, we accept returns. However, the buyer is responsible for the return shipping costs.
Do you offer gift cards?
Yes, we offer gift cards which make perfect presents for friends and family.
Is there a size chart available?
Yes, we have a comprehensive size chart available to help you choose the perfect fit.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service team immediately. We will assist you with the return process and ensure you receive a replacement.
How do I redeem a gift card?
To redeem a gift card, simply enter the gift card code at checkout. The amount will be applied to your total order value.
Can I exchange an item for a different size or color?
Yes, we offer exchanges for different sizes or colors. Please contact our customer service team to initiate an exchange.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it is processed immediately. If you need to change or cancel your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
Others Questions:
Are your T-shirts machine washable?
Yes, all our T-shirts are machine wash friendly. We recommend washing on a low heat setting for the best results.
How can I contact customer service?
You can reach our customer service team through our contact page, via email at support@offracks.com.
Do you offer bulk or wholesale discounts?
Yes, we offer bulk and wholesale discounts. Please contact our sales team at sales@offracks.com for more information and pricing.
How do I care for my T-shirts to ensure longevity?
To ensure the longevity of your T-shirts, we recommend washing them on a low heat setting, avoiding bleach, and tumble drying on low heat. For best results, you can also air dry your T-shirts.
Are there any special washing instructions for printed T-shirts?
For printed T-shirts, we recommend turning the shirt inside out before washing to protect the print, using a mild detergent, and washing on a low heat setting.
What materials are your T-shirts made of?
Our T-shirts are made from high-quality, soft cotton and cotton-blend fabrics to ensure comfort and durability.
How can I stay updated on new arrivals and special promotions?
You can stay updated on new arrivals and special promotions by subscribing to our newsletter and following us on social media.
Need More Help?
If you still have questions or need further assistance, we’re here to help! Please don’t hesitate to reach out to us using our contact form. Our dedicated team is ready to assist you with any additional questions you may have.
Thank you for choosing Offrack.com. Happy shopping!